Frequently Asked Questions

 Product & Design 
Q: Are your fixtures suitable for US electrical standards?
A: Absolutely. All our lights are 120V compliant and include UL/ETL certification for safety.

Q: Do you offer customizable finishes or sizes?
A: Select pendant lights and chandeliers can be customized in finishes like brushed brass or matte black. Look for the "Customize" badge on product pages.

Q: How do I know if a chandelier will fit my space?
A: Our product specs include recommended room sizes. For personalized advice, email our lighting specialists at design@ginkgopetal.com.

 Shipping & Delivery 
Q: Is free shipping really free?
A: Yes! All orders to the contiguous US ship free via premium carriers. No minimums, no hidden fees.

Q: Do you ship to Hawaii/Alaska?
A: We do! Standard shipping fees apply. Contact us for a quote before ordering.

 Installation & Care 
Q: Are these fixtures DIY-friendly?
A: Pendant lights and wall sconces include clear instructions for confident DIYers. For chandeliers, we recommend professional installation.

Q: How do I clean crystal chandeliers?
A: Use our complimentary microfiber dusting gloves (included with all crystal purchases) and avoid harsh chemicals.

 Returns & Warranty 
Q: What if my item arrives damaged?
A: Document the damage with photos and contact us within 48 hours for a free replacement.

Q: Does the warranty cover bulb replacements?
A: While bulbs aren't covered, our 2-year warranty protects against all manufacturing defects.

Still have questions?
Lighting consultants available Mon-Fri 9AM-6PM EST
📞 847 693-4375
✉️ concierge@ginkgopetal.com